{"id":72233,"date":"2026-07-02T16:42:57","date_gmt":"2026-07-02T19:42:57","guid":{"rendered":"https:\/\/www.mpal.mp.br\/?p=72233"},"modified":"2026-07-02T16:42:57","modified_gmt":"2026-07-02T19:42:57","slug":"numero-de-manifestacoes-dobra-em-quatro-anos-e-consolida-ouvidoria-do-mpal-como-canal-de-atendimento-a-sociedade","status":"publish","type":"post","link":"https:\/\/www.mpal.mp.br\/?p=72233","title":{"rendered":"N\u00famero de manifesta\u00e7\u00f5es dobra em quatro anos e consolida Ouvidoria do MPAL como canal de atendimento \u00e0 sociedade"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-1 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p style=\"text-align: justify;\" align=\"justify\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif;\"><span style=\"font-size: medium;\">Estimativas do Minist\u00e9rio P\u00fablico do Estado de Alagoas (MPAL) indicam que a quantidade de manifesta\u00e7\u00f5es recebidas pela Ouvidoria do \u00f3rg\u00e3o deve chegar a 4.700 at\u00e9 o final de 2026, n\u00famero que \u00e9 mais que o dobro do que foi recebido em 2022, quando chegaram 2.280 manifesta\u00e7\u00f5es.<\/span><\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif;\"><span style=\"font-size: medium;\">Os dados foram apresentados pelo ouvidor-geral do MPAL, o procurador de Justi\u00e7a Maur\u00edcio Pitta, durante a 14\u00aa reuni\u00e3o do Col\u00e9gio de Procuradores do \u00f3rg\u00e3o, realizada nesta quinta-feira (2), em Macei\u00f3. Segundo ele, a estrat\u00e9gia de divulga\u00e7\u00e3o massiva dos canais da Ouvidoria, levando o servi\u00e7o ao conhecimento da sociedade alagoana, \u00e9 um m\u00e9rito institucional do MPAL e prova que a popula\u00e7\u00e3o confia e utiliza o instrumento.<\/span><\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif;\">\u201c<span style=\"font-size: medium;\">O expressivo aumento no volume de manifesta\u00e7\u00f5es \u00e9, antes de tudo, um <\/span>\u00eaxito do esfor\u00e7o de divulga\u00e7\u00e3o. Sabemos que a Ouvidoria de fato chegou \u00e0 sociedade, a gest\u00e3o colheu o fruto dessa divulga\u00e7\u00e3o e a demanda n\u00e3o vai recuar\u201d, assinalou o ouvidor-geral Maur\u00edcio Pitta.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif;\"><span style=\"font-size: medium;\">Na reuni\u00e3o do Col\u00e9gio, ele detalhou que um \u00fanico registro no SAJ (sistema de gest\u00e3o de processos do MPAL), gera uma cadeia de tarefas, entre elas: recebimento da manifesta\u00e7\u00e3o, triagem e cadastro, despacho para a Promotoria de Justi\u00e7a que tem atribui\u00e7\u00e3o no assunto abordado, novo procedimento, acompanhamento e produ\u00e7\u00e3o de relat\u00f3rios para o Conselho Nacional do Minist\u00e9rio P\u00fablico (CNMP).<\/span><\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif;\"><span style=\"font-size: medium;\">Al\u00e9m das 2.280 manifesta\u00e7\u00f5es recebidas em 2022, no ano seguinte (2023) a Ouvidoria do \u00f3rg\u00e3o recebeu 2.235 manifesta\u00e7\u00f5es, outras 2.221 em 2024. A m\u00e9dia nesse tri\u00eanio (2022-2024), durante a gest\u00e3o anterior, portanto, foi de 2.245 manifesta\u00e7\u00f5es por ano. J\u00e1 em 2025, foram recebidas 2.794 manifesta\u00e7\u00f5es, um crescimento de cerca de 25% em rela\u00e7\u00e3o ao ano anterior.<\/span><\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif;\"><span style=\"font-size: medium;\">Quem precisar se dirigir \u00e0 Ouvidoria do MPAL pode ir \u00e0 sede do \u00f3rg\u00e3o, na Rua Pedro Jorge Melo Silva, n\u00ba 79, Po\u00e7o, Macei\u00f3\/AL, ou ligar em hor\u00e1rio de expediente (7h30 \u00e0s 13h30) para o n\u00famero (82) 2122-3512. O whatsapp \u00e9 o n\u00famero (82) 98188-4515. Quem preferir pode enviar e-mail para <a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:ouvidoria@mpal.mp.br\">ouvidoria@mpal.mp.br<\/a>. Por meio do site da institui\u00e7\u00e3o, a Ouvidoria tamb\u00e9m recebe manifesta\u00e7\u00f5es an\u00f4nimas (<a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/www.mpal.mp.br\/?page_id=1782\">https:\/\/www.mpal.mp.br\/?page_id=1782<\/a>).<\/span><\/span><\/p>\n<\/div><style type=\"text\/css\">.fusion-gallery-1 .fusion-gallery-image {border:0px solid #f6f6f6;-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;}<\/style><div class=\"fusion-gallery fusion-gallery-container fusion-grid-3 fusion-columns-total-0 fusion-gallery-layout-grid fusion-gallery-1\" style=\"margin:-5px;\"><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2026\/07\/6N6A0195-4.jpg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" 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href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2026\/07\/6N6A0411-4.jpg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2026\/07\/6N6A0411-4.jpg\" width=\"4464\" height=\"2976\" alt=\"\" title=\"6N6A0411 (4)\" aria-label=\"6N6A0411 (4)\" class=\"img-responsive wp-image-72191\" \/><\/a><\/div><\/div><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2026\/07\/6N6A0386.jpg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2026\/07\/6N6A0386.jpg\" width=\"4464\" height=\"2976\" alt=\"\" title=\"6N6A0386\" aria-label=\"6N6A0386\" class=\"img-responsive wp-image-72193\" \/><\/a><\/div><\/div><div class=\"clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":72181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-72233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-not_mpal"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts\/72233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=72233"}],"version-history":[{"count":1,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts\/72233\/revisions"}],"predecessor-version":[{"id":72237,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts\/72233\/revisions\/72237"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/media\/72181"}],"wp:attachment":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=72233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=72233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=72233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}