{"id":59713,"date":"2025-08-20T15:54:57","date_gmt":"2025-08-20T18:54:57","guid":{"rendered":"https:\/\/www.mpal.mp.br\/?p=59713"},"modified":"2025-08-20T16:07:44","modified_gmt":"2025-08-20T19:07:44","slug":"mpal-faz-pesquisa-com-passageiros-do-aeroporto-zumbi-dos-palmares-para-avaliar-qualidade-do-servico-das-companhias-aereas","status":"publish","type":"post","link":"https:\/\/www.mpal.mp.br\/?p=59713","title":{"rendered":"MPAL faz pesquisa com passageiros do Aeroporto Zumbi dos Palmares para avaliar qualidade do servi\u00e7o das companhias a\u00e9reas"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-1 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p style=\"text-align: justify;\" align=\"justify\"><span style=\"font-family: helvetica, arial, sans-serif;\">O Minist\u00e9rio P\u00fablico do Estado de Alagoas (MPAL), por meio da Promotoria de Defesa do Consumidor da Capital, realizou, na manh\u00e3 desta quarta-feira (20), pesquisa de campo no Aeroporto Internacional Zumbi dos Palmares, com o objetivo de coletar dados sobre rela\u00e7\u00f5es de consumo no transporte a\u00e9reo nacional.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"font-family: helvetica, arial, sans-serif;\">Para isso, foi aplicado aos passageiros um question\u00e1rio que abordava diversos tipos de situa\u00e7\u00f5es que, apesar de corriqueiras, causam danos aos consumidores, entre elas: atrasos, cancelamentos e remarca\u00e7\u00f5es de voos; bagagens danificadas e\/ou extraviadas; exist\u00eancia ou n\u00e3o de informa\u00e7\u00f5es claras pelas companhias a\u00e9reas; efetividade dos canais de relacionamento e SAC das empresas a\u00e9reas; presta\u00e7\u00e3o de assist\u00eancia material nos casos espec\u00edficos de voos com atrasos; ajuizamento de a\u00e7\u00f5es judiciais e resolutividade dos problemas.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"font-family: helvetica, arial, sans-serif;\">\u201cEsse tipo de pesquisa \u00e9 uma forma da gente obter informa\u00e7\u00e3o e possui subs\u00eddio suficiente para propor melhorias ao setor a\u00e9reo, visando ao bem-estar coletivo dos passageiros\u201d, apontou o promotor de Defesa do Consumidor do MPAL, Max Martins, que acompanhou a aplica\u00e7\u00e3o do question\u00e1rio.<\/span><\/p>\n<p style=\"text-align: justify;\" align=\"justify\"><span style=\"font-family: helvetica, arial, sans-serif;\">A pesquisa est\u00e1 sendo realizada em \u00e2mbito nacional, em aeroportos localizados nas capitais e principais cidades do pa\u00eds, e visa subsidiar as discuss\u00f5es e propostas que ser\u00e3o conduzidas pela Associa\u00e7\u00e3o Nacional do Minist\u00e9rio P\u00fablico do Consumidor (MPCON) \u00e0s empresas a\u00e9reas, por ocasi\u00e3o da 36\u00aa Reuni\u00e3o da Secretaria Nacional do Consumidor (SENACON) com o Sistema Nacional de Defesa do Consumidor (SNDC), que ser\u00e1 realizada no Minist\u00e9rio P\u00fablico do Rio Grande do Sul, no dia 27 de agosto de 2025.<\/span><\/p>\n<\/div><style type=\"text\/css\">.fusion-gallery-1 .fusion-gallery-image {border:0px solid #f6f6f6;-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;}<\/style><div class=\"fusion-gallery fusion-gallery-container fusion-grid-3 fusion-columns-total-0 fusion-gallery-layout-grid fusion-gallery-1\" style=\"margin:-5px;\"><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.50-3.jpeg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.50-3.jpeg\" width=\"960\" height=\"1280\" alt=\"\" title=\"WhatsApp Image 2025-08-20 at 14.48.50 (3)\" aria-label=\"WhatsApp Image 2025-08-20 at 14.48.50 (3)\" class=\"img-responsive wp-image-59715\" \/><\/a><\/div><\/div><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.50-4.jpeg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.50-4.jpeg\" width=\"960\" height=\"1280\" alt=\"\" title=\"WhatsApp Image 2025-08-20 at 14.48.50 (4)\" aria-label=\"WhatsApp Image 2025-08-20 at 14.48.50 (4)\" class=\"img-responsive wp-image-59716\" \/><\/a><\/div><\/div><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.50.jpeg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.50.jpeg\" width=\"960\" height=\"1280\" alt=\"\" title=\"WhatsApp Image 2025-08-20 at 14.48.50\" aria-label=\"WhatsApp Image 2025-08-20 at 14.48.50\" class=\"img-responsive wp-image-59717\" \/><\/a><\/div><\/div><div class=\"clearfix\"><\/div><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.51-1.jpeg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.51-1.jpeg\" width=\"960\" height=\"1280\" alt=\"\" title=\"WhatsApp Image 2025-08-20 at 14.48.51 (1)\" aria-label=\"WhatsApp Image 2025-08-20 at 14.48.51 (1)\" class=\"img-responsive wp-image-59718\" \/><\/a><\/div><\/div><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.51-2.jpeg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.51-2.jpeg\" width=\"960\" height=\"1280\" alt=\"\" title=\"WhatsApp Image 2025-08-20 at 14.48.51 (2)\" aria-label=\"WhatsApp Image 2025-08-20 at 14.48.51 (2)\" class=\"img-responsive wp-image-59719\" \/><\/a><\/div><\/div><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-3 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.51-3.jpeg\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mpal.mp.br\/wp-content\/uploads\/2025\/08\/WhatsApp-Image-2025-08-20-at-14.48.51-3.jpeg\" width=\"960\" height=\"1280\" alt=\"\" title=\"WhatsApp Image 2025-08-20 at 14.48.51 (3)\" aria-label=\"WhatsApp Image 2025-08-20 at 14.48.51 (3)\" class=\"img-responsive wp-image-59720\" \/><\/a><\/div><\/div><div class=\"clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":59714,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-59713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-not_mpal"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts\/59713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=59713"}],"version-history":[{"count":3,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts\/59713\/revisions"}],"predecessor-version":[{"id":59722,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/posts\/59713\/revisions\/59722"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=\/wp\/v2\/media\/59714"}],"wp:attachment":[{"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=59713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=59713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mpal.mp.br\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=59713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}